Delivering measurable results at the intersection of technology, customer success, and innovation.
Customer Success Strategy & Leadership
Built and led global support and service delivery operations, achieving 98%+ SLA compliance and 30% improvement in operational efficiency. Known for fostering customer loyalty, driving retention, and creating scalable support frameworks across geographies.
24x7 global delivery oversight
SLA/Governance excellence
Consultative engagement and client retention
Digital Transformation & Innovation
Helped clients adopt AI, IoT, Cloud, and data analytics to drive digital maturity and long-term competitiveness. Known for identifying inefficiencies and delivering 30%+ gains via tech-led transformation.
AI/Cloud/IoT Strategy
Operational transformation
Enterprise architecture & modernization
Pre-Sales & Go-To-Market Leadership Closed high-value deals through strategic solutioning, technical consulting, and RFP optimization. Reduced turnaround time by 25% and pre-sales costs by 30%.
RFP/RFI Strategy & Execution
Technical Solutioning
Cross-functional bid management
Insights, Analytics & Data-Led Decision Making
Delivered BI/data integration solutions that improved reporting efficiency by 20%+. Strong command over analytics platforms and aligning data insights to business outcomes.
